Q: If I need to cut down my door, how much can I take off (top, bottom and sides)?
A: We build our doors to order and suggest ordering a door at the exact size that's needed. If time is of the essence and you must alter a door in local inventory, you can cut a maximum of ½" from the top and 1-1/2" from the bottom or 1" on doors. Any more and you run the risk of impacting the structural integrity of the door. We do not suggest trimming the door in width other than for a bevel or minor prep work.
Q: Where can I get advice on what type of stain or paint to use when finishing my door?
A: Every location is different (different weather, different exposure for a particular door) and every door is different (design, wood species, potential upgrades), it always makes sense to check with a local finishing expert. They will know the best products to use for the region. Fortunately, there are many good options available.
Q: Can I rush order a door?
A: If the desired door is not in local inventory, Upon receipt of an order, Our manufactures most doors in a 3-week lead-time (some custom doors can take longer). Add transit time and any prep work needed to arrive at the total turnaround time for the door.
Q: How do I get pricing?
A: You can get pricing from our website. Simply contact us with your design, size and other specifications directly.
Q: How do I find out if you offer an interior version of a specific exterior door?
A: We can make doors in any design, size and wood species. Therefore we can make any interior door to match an exterior door. And truly, any exterior door can be used in an interior application.
Q: What is the warranty on a door?
A: Warranties can differ based on door type. See the Warranties page for a complete explanation.
Q: Where can I find what sizes, materials, colors, structures that a specific door is available in?
A: We can build any door in any size, material, color, structure. Simply indicate the specific requirements needed when placing your order.
Q: How do you ship your doors?
A: It depends on the size of your order. Your order is shipped fully insured via common carrier, we go through great lengths in our shipping, packaging and crating methods to ensure that your door arrives safely, in perfect condition. You must inspect your shipment for defects or damage at the time of delivery and report any problems at this time. Failure to do so will release W&H Doors from any liability. We will contact you prior to releasing your shipment to discuss delivery.